My first DSAT for this year

After bearing the tag "CSAT Champion of the Team" for some months now, I just received the bad news last Friday about the DSAT (dissatisfied) I surprisingly got from a call not long ago.

I could still remember the call... It was from a racist customer who would want me to connect his call to an agent from the US. But of course, I enthusiastically replied that I could assist him with his concern. He even commented, "lets give it a try!!", with a sarcastic tone.

It was just a simple reinstatement of his services, nothing more nothing less. He never asked for any other details on his account neither any promotions on goin. I did my job and we ended the call. AS simple as that...

It is a big pain for me and my career. All the while my boss is encouraging me to apply for better positions at the office, which I guess, I should have prioritized at that time. With this at hand, it would take a few months for me to be able to grab the title again and work on my achievements....

CSRL '97... 10 years onwards...

Yup, 10 years has passed already and yet we still have the same longing for this friendship. We might have our own priotities now and own lives to manage. But still we try to catch up and make this thing last our lifetime. Its funny though that here we are, busy with our own shit but these guys have not forgotten to go back where they really belong. We had matured though... some of us dont really cry over a piece of cake that someone takes from us... but we do if its our guy who's being taken from us...At least we've grown up a bit... hehehe!!!

These are just some of the shots we had. April 6-8, 2007 Bato Springs, San Pablo, Laguna.

CSRL>