grrrrr....

Just received a "show-cause" today, right after shift. It was for call avoidance. When I read through the content of the letter, no specific detail would imply that I did commit any of the offenses for this. It was only about dealing with the customer for 17 minutes and putting the customer in improper hold, which doesnt necessarily mean that I tried to avoid the call or something.

I was stunned.

I dont really know if this is part of politics or something. But I know something is not right. My previous supervisor had to deal with the letter. He understands the gravity of the offense being subject to me when in fact there isnt any issue at all. I mean, there is but he doesnt see where I had really committed the offense. He offered to take charge of the reply. And yes, he mentioned every detail why I shouldnt be sanctioned.

Its not the end of it though. I have to wait til monday. My present TL and I would need to discuss this. I know Im not to be sanctioned for termination, but I know there is someone with greater power who has a say to this issue and that is what im afraid of.

I can leave the company, why not? What is hurtin me is thought that I would be leaving the people I have lived with. These are great people and I love them.
Its not easy. It wont be easy.

But still, im keeping my fingers crossed. Hoping that I may be able to get through with this.